Moving and Storage Frequently Asked Questions
When you find a need for moving and storage services, normally this is a result of a big change in your life. At Movers USA we understand that you may have many questions about your moving and storage options. We are here to answer these questions and make this process as simple as possible.
Please see the list of moving and storage topics below and click on the one that best suits your needs. If you don't find your answer, just give us a call at 303-367-4200, and a Door to Door Specialist will gladly assist you.
The customer service and sales team operate 8am-9pm mountain time.
Many services are available 24 hours at www.movers-usa.net
Warehouse hours vary by location and the time of the year. For the hours of operations in your city, please click here select your state and city for more details.
How big are the Golden Hand containers? One container will fit into a standard parking space. It is a great benefit for packing and loading especially if you live in an apartment or condominium.
- Outside dimensions are 5 feet (60 inches) wide, 8 feet (96 inches) long and 7 feet (96 inches) tall.
- Door opening is 46 inches wide by 74 inches tall.
- Inside the container the measurements are 56 inches wide, 93 inches long and 77 inches tall.
- Each container can hold up to 2000 pounds.
It is easy to schedule an appointment to get into your container by calling 303-367-4200 and select 2 for customer service. Before you arrive, our warehouse team will place your containers in a customer access area. We need at least 24 hours notice to be ready for your visit.
Accessing your container is a service provided by Movers USA at no charge. We simply ask that the appointment time is set during our normal business hours and scheduled with our customer service team 24 hours in advance. If you have an urgent need to stop by our warehouse the same day or after hours, we can accommodate your request for a nominal charge.
We can schedule a time for you to visit your container outside of normal business hours if a MOVERS-USA employee is available to greet you. A charge will apply for this service.
The delivery charge includes 2 appointments, delivery and pick up. For new customers that involves delivery and set-up of empty containers for loading, pickup of the full containers and return to the warehouse. For existing customers, it is the delivery and set-up of full containers, pickup and return of the empty container to the warehouse. Both appointments are included for the single charge.
For moving customers, all delivery appointments are included in the moving price.
Yes, the charge will apply each time you request delivery of your containers to your home from the warehouse.
We schedule container deliveries for either a morning or afternoon (AM or PM). Your sales or service consultant will ask for your preference. Our warehouse team will call you 48 hours before delivery with an AM/PM estimate. On the day of delivery, our driver will also call with details on his schedule and an approximate time of arrival. We will do our best to accommodate your request, but cannot guarantee an appointment time.
Many times we can schedule both appointments on the same day. Let your sales or service consultant know your request when you schedule your appointment.
Yes, the individual responsible for the account must be present to accept delivery of the containers. If you cannot be home for the delivery, you can authorize someone else to accept the containers. Just inform your sales consultant when you place your order or contact customer service in advance of your delivery date. We will add that individual as an Authorized Agent on your account for container delivery.
If you cannot be present for the delivery, you can complete and return paperwork authorizing Door to Door to deliver your containers in your absence. Please call customer service at 303-367-4200 and select 2 to learn more.
You do not need to be home for the pickup appointment, unless you live in a gated community.
We do. In fact, Saturday is one of our busiest days. We can also accommodate a special request for a Sunday or holiday delivery for an additional fee.
We plan for customers to take up to 3 days to load or unload their containers. Let us know if you need longer when you schedule your appointment.
It is best to call a minimum of 7 days before you need delivery of your full containers. Typically, the beginning and the end of the month are the busiest, so more advanced notice may be necessary to ensure we can arrive on your requested date.
We offer moving between hundreds of cities nationwide. Please check our Moving Service Map for locations and www.movers-usa.net for pricing. Or you can call 303-367-4200 and press 1 to speak with a sales consultant.